- We treat patients 18yo and older.
- State ID
- Insurance card (if you have insurance)
- Method of Payment
- Previous records or prescription bottles are helpful for new visits
Spruce is a way to for our patients to reach out to our clinic without having to call our office. Examples of frequent uses of Spruce may include relaying lab results, updating insurance information, changing pharmacies, asking about a bill, or asking the nursing staff basic questions.
Spruce conversations via text are not meant to take the place of a formal evaluation by your provider. As such, requests to change medication, change dosing of medication, or start a new medication will not be possible via spruce. Patients will be asked to set up a time to discus these requests with their provider.
- Medicare
- Blue Cross Blue Shield (NOT in network with HMO My Blue Health Plans - See Below)
- Cigna
- United
- Humana
- Aetna
- Seton Health Plans
- Sendero Ideal Care (Not Medicaid)
- Seton Health Alliance effective
- WellMed
- Multiplan
- Oscar
- Tricare East
- Baylor Scott and White (CERTAIN PLANS ONLY, PLEASE CALL US TO CONFIRM) as of 10/2021
- United Healthcare Marketplace plans effective 1/1/2022
Spruce is a way to for our patients to reach out to our clinic without having to call our office. Examples of frequent uses of Spruce may include relaying lab results, updating insurance information, changing pharmacies, asking about a bill, or asking the nursing staff basic questions.
Spruce conversations via text are not meant to take the place of a formal evaluation by your provider. As such, requests to change medication, change dosing of medication, or start a new medication will not be possible via spruce. Patients will be asked to set up a time to discus these requests with their provider.
Thrive Medical partners with most major insurance carriers
Enter your email and we’ll verify your coverage. For additional assistance, call us.
*If your BCBS insurance card has "My Blue Health" written on the front of it, we are not in network with this specific plan. We ARE in network with all other HMO or PPO Blue Cross plans.








New patient checklist
At Thrive Medical, we strive to make your experience as a new patient as seamless and comfortable as possible. Follow our steps below for the best possible experience with Thrive.
1.
Complete paperwork
Complete your New Patient paperwork prior to your appointment. You may complete this online or arrive 15 minutes early to your appointment to allow sufficient time to complete all required paperwork.
2.
Bring key documents
Make sure you have your insurance card, a government-issued photo ID, and payment method (cash, check, credit card).
3.
Medical history
A list of your current medications and dosages (this includes over-the-counter medications, and all vitamins or supplements).
4.
Already booked?
If you have made your appointment, make sure to fill out your new patient paperwork through your patient portal.

Arrive early, stay on schedule
At Thrive Medical, we value your time. That's why we ask new patients to arrive 15 minutes early for their appointments. By doing so, we can ensure that everyone stays on schedule and minimize any potential delays. We appreciate your cooperation in helping us provide efficient and timely care.
Messaging guide for Thrive support
Learn how to effectively communicate with us through our app. Find answers to common questions and discover the services we offer.
Need an appointment ASAP?
Text us through Spruce to get a same day or next day appointment.
Medication Refills
You can easily message us using Spruce to request refills.
Questions
Easy, fast method of asking questions.
Updates
Need to find out updates on something discussed in clinic? You can ask us on Spruce.

Caring for greater Austin
Quality care for all
Schedule an appointment online or visit us at one of our conveniently located clinics. Same day appointments available. We treat patients 18yo and older.